Privacy Policy


Working as an expert in online travel, 4U Tours realizes that earning and retaining your trust is of highest importance and it's a responsibility we take very seriously. We understand your concern about personal information as well as remains in control of it.

4U Tours provided this Privacy Policy to prove that your personal information will be protected and used accordingly,

We encourage you to review this Privacy Policy, and become familiar with it, and we commit that we do not sell or rent our customers' personal information to third parties.

If you have questions about this Privacy Policy, please contact us via this link.


1. What Kind of Information We Collect

4U Tours uses high ethical standards and respects your privacy that you provide to us while using the Site. Personal Data may include your name, address, phone number, credit card number, e-mail address, hotel name, hotel location and / or length of stay. We also collect non-personally identifiable information, which may be linked to your Personal Data, including your log-in name, IP address, geographic data, operating system type, nationality and password, and search preferences related to specific searches, as well as other generic Internet usage related data.

2. How We Protect Your Personal Data

Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking with the relevant services of your choice, we will not disclose your personal information to third parties without your consent. However, we reserve the right to disclose your personal information to our affiliated (group) companies, including our and our affiliated (group) companies' employees and our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform our service (including customer services and internal (audit/compliance) investigation) to and for the benefit of you.

3. How We Use the Information We Collect

We use Personal Data and other information collected through the Site (a) to register you with the Site requested by you, (b) to provide you with the requested products and services, (c) to provide you with information about our products and services on the Site, (d) to build features that will make the services available on the Site easier to use and (e) for an improved user experience and general optimization purposes. This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, 4U Tours may contact you to request feedback on your experience in using the Site, to assist us in improving the Site, or to offer special savings or promotions to you as a Site user, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt out from receiving those by replying to 4U Tours using the hyperlink provided in these notices.

4. Sharing Your Personal Data

4U Tours may share your Personal Data with third parties we appoint to perform services on our behalf, such as web hosting services, data analysis, to market our products and services, also on websites of such third parties, to handle credit card transactions and to otherwise provide you with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with 4U Tours’ permission.

4U Tours may, in compliance with applicable law, disclose Personal Data to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests by law enforcement officials, or as otherwise required or necessary in order to comply with applicable law, or to the purchasers in connection with any sale, assignment, or other transfer of all or a part of our business or company. We may also, in compliance with applicable law, disclose Personal Data to enforce or apply the terms and conditions applicable to our products and services or to protect the rights, property or safety of 4U Tours, our users or others.

In the situations described above, the recipient of the Personal Data may be located in a jurisdiction that may not provide an equivalent level of data protection to the laws in your home jurisdiction.

5. Are you concerning Cookies? We have Our Policy Concerning Cookies

Our Site uses session and persistent cookies to collect and store certain information about you. A cookie is a small piece of data that is sent to your computer from the Site and stored on your computer’s hard drive. Session cookies are necessary to keep you logged in during your visit to the Site and they disappear from your computer when you close the browser. Persistent cookies remain on your computer after the browser has been closed, but can be deleted at any time through your browser settings.

If you want to prevent your browser from accepting cookies, if you want to be informed whenever a cookie is stored on your computer or if you want to delete cookies from your computer, please make the necessary changes in your Internet browser settings, typically under the sections “Help” or “Internet Options”. If you disable or delete cookies in your Internet browser settings, you might not be able to access important functions or features of this Site, you will be required to re-enter your log-in details and your use of the Site may be limited. Please also note that opting out of a third party cookie does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns. Please also note that if you clear all cookies on your browser, or use a different browser or computer, you will need to complete the opt-out procedure again.

6. Website Analytics

Third party companies may use persistent cookies to analyze your surfing behavior on and your visit to this Site as well as other web sites enabling us to improve the Site and our services.

The Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies (see above), to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. You may refuse the use of cookies (see above). You can also opt out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser:

7. Third party advertising

Our third party advertising companies may place cookies on some of the pages you visit on the Site. These cookies or pixel tags are designed to collect non-personally identifiable information in order to analyze your interests and searches when visiting our Site and to serve you advertisements specifically tailored to your interests and searches when you are visiting our Site or other websites. The non-personally identifiable information collected through cookies and pixel tags may be shared with other third parties for purpose of managing and targeting advertisements and for market research analysis.

8. How You Can Access or Change Your Personally Identifiable Information

If you wish to update any Personal Data you have previously provided, or to exercise any right of access, rectification, deletion, or opposition to the processing of your Personal Data that you may have under applicable law, please contact us via our Customer Support. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Data. Any request to access your Personal Data will be answered within a reasonable timeframe. You may also object to the processing of your Personal Data for purposes of advertising and market and opinion research.

If you wish to contact our customer service representatives about privacy issues via email, you may send an email to:

Alternatively, you may send a registered letter to the 4U Tours offices at the following address:

4U Tours Co., Ltd,
Add: 180 - 182 Ly Chinh Thang Street, District 3, HCMC, 700000, Vietnam
You may also contact our customer service agents 24/7 via phone at the following number:
+84 76 488 6877 (international charges apply) or any other number that we may advise from time to time.

Note About Minors

Persons under the age of 18 are not eligible to use the booking services on our Site. Minors can normally accompany their parent(s) or legal custodians who have booked an accommodation.

9. Language

This Privacy Policy has originally been drawn up in the English language. Translations in other languages are available for your convenience. In case of conflict between the English language version and a translated version, the English language version shall prevail.


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